At ESPOIR, we are dedicated to ensuring your order reaches you as quickly and safely as possible. 
For the latest updates on your order, please use the tracking number you received in your confirmation email after your purchase. This will provide real-time updates and delivery information.
Shipping times vary depending on the destination. 
Most orders are processed within 1-2 business days (excluding weekends). Orders placed on Friday or Saturday will be processed on the following Sunday.
Shipping Timeframes & Costs: 
United Arab Emirates 
Estimated Delivery: 1-2 business days
Cost: 30 AED
Other GCC Countries 
Estimated Delivery: 3-5 business days
Cost: 100 AED
The final delivery costs will be displayed at checkout once the address is entered.
Please note that depending on the delivery destination, additional customs charges may apply. These fees are determined by the destination country and are beyond our control.
Important Information for All Shipments:
Customs Delays:Please be aware that customs processing in some countries may extend delivery times. Unfortunately, we cannot predict or control any customs-related delays, so we recommend factoring in potential extra time. 
Public Holidays:Orders are shipped from UAE. During public holidays, both in UAE and the destination country, processing and delivery may be delayed. We suggest keeping holiday schedules in mind when placing your order, as they may affect shipping timelines.
If you have any questions or issues with your order please contact:
contact@espoirperfume.com

RETURN POLICY
 
We have a 30-day return policy, which means you have 30 days after recieving your item to request a return.
ALL GCC COUNTRIES 
All conditions must be met in order to be able to return/exchange:
* Unopened and Unused 
* With tags
* Original packaging
* Receipt or proof of purchase.
*Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at contact@espoirperfume.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@espoirperfume.com
Damages & Defects:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.